Privacy Policy
Effective Date: January 15, 2025
At arivylent, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial reporting services. We're committed to transparency and giving you control over your data.
Information We Collect
When you interact with our platform, we gather different types of information to provide you with accurate financial reporting services tailored to Australian investors.
Personal Information You Provide
- Name, email address, and phone number when you create an account
- Business details and ABN for Australian entities
- Payment information processed through secure third-party providers
- Financial data you upload for analysis and reporting purposes
- Communication preferences and subscription choices
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage data showing how you navigate our platform
- Session duration and feature engagement metrics
- Technical logs for system performance and security monitoring
How We Use Your Information
We use collected information to deliver, improve, and personalize our services. Here's what that looks like in practice:
| Purpose | Description |
|---|---|
| Service Delivery | Processing your financial data, generating reports, and providing investor insights |
| Account Management | Maintaining your profile, handling billing, and managing subscriptions |
| Communication | Sending updates about your account, platform changes, and relevant financial news |
| Improvement | Analyzing usage patterns to enhance features and user experience |
| Security | Detecting fraud, preventing unauthorized access, and protecting your data |
| Compliance | Meeting Australian legal obligations under the Privacy Act 1988 |
Important: We never sell your personal information to third parties. Your financial data belongs to you, and we act only as a secure processor to help you generate insights.
Legal Basis for Processing
Under Australian privacy law, we process your information based on:
- Your consent when you sign up for our services and agree to these terms
- Contractual necessity to deliver the financial reporting services you've requested
- Legitimate business interests in improving our platform and preventing fraud
- Legal obligations under Australian financial regulations and tax laws
Data Sharing and Disclosure
We share your information only when necessary and always with appropriate safeguards in place.
Service Providers
We work with trusted third parties who help us operate our platform. These include cloud hosting providers, payment processors, and analytics tools. All service providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose information when required by Australian law, in response to valid legal processes, or to protect the rights and safety of arivylent, our users, or others. This includes cooperation with the Australian Taxation Office and financial regulatory bodies when legally obligated.
Business Transfers
If arivylent undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You'll be notified of any such change and given options regarding your data.
Your Privacy Rights
Under the Australian Privacy Principles, you have significant control over your personal information.
Access
Request a copy of the personal information we hold about you at any time.
Correction
Update or correct inaccurate information in your account settings or by contacting us.
Deletion
Request deletion of your personal data, subject to legal retention requirements.
Restriction
Limit how we process your information in certain circumstances.
Portability
Receive your data in a structured format to transfer to another service.
Objection
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, contact us using the details below. We'll respond within 30 days and verify your identity before processing requests.
Data Security
We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction.
- Industry-standard encryption for data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information internally
- Secure backup systems with redundancy across Australian data centers
- Employee training on data protection and confidentiality obligations
- Incident response protocols for rapid detection and mitigation of breaches
While we take extensive precautions, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.
Active Accounts: Data is retained while your account remains active and you continue using our services.
Closed Accounts: After account closure, we retain certain information for 7 years to comply with Australian tax and financial record-keeping requirements.
Marketing Data: If you opt out of communications, we keep your email on a suppression list to honor your preference but remove other associated data.
You can request early deletion of data not subject to legal retention requirements by contacting our privacy team.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers may process data internationally. When transfers occur outside Australia, we ensure:
- Standard contractual clauses protecting your information
- Adequate safeguards meeting Australian privacy standards
- Compliance with cross-border disclosure requirements under the Privacy Act
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and understand how our platform is used.
Types of Cookies
- Essential cookies required for platform functionality and security
- Performance cookies helping us understand usage patterns and improve features
- Preference cookies remembering your settings and customizations
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality.
Children's Privacy
Our services are designed for adult users managing investments and financial reporting. We don't knowingly collect information from individuals under 18. If we discover we've collected such information, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make material changes, we'll notify you via email or prominent notice on our platform at least 30 days before the changes take effect.
Continued use of our services after changes become effective constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact us first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner at:
- Phone: 1300 363 992
- Online: www.oaic.gov.au
- Mail: GPO Box 5218, Sydney NSW 2001
Contact Our Privacy Team
Questions about this policy or how we handle your information? Reach out to us directly.